Billing, cancellation and refunds

Effective October 28, 2026. Last updated October 28, 2026.

Subscriptions are not on sale yet

FieldSummit is in pre-launch. Subscriptions are not on sale, and no payment is taken on this website. This policy applies once subscriptions open and you buy one. It is part of our Terms of Service.

How plans are priced

• Plans are monthly subscriptions for your whole company, priced by company size based on how many technicians you have. Current planned prices are on our Pricing page.
• Each size has a System plan and a System + AI plan. System + AI plans include monthly AI credits.
• Optional add-ons, such as GPS tracking and route planning, are priced per company per month and billed with your plan.
• Prices do not include taxes. Any sales, use or similar taxes that apply will be added to your bill.

Billing and automatic renewal

• We bill monthly, in advance, at the start of each billing period.
• Your subscription renews automatically every month, and we charge your payment method on file at the start of each new billing period, until you cancel.
• We will show the price, the billing date and how to cancel before you subscribe.
• Payments are processed by Stripe. Stripe collects your card or bank details directly; we do not store full card numbers.

Changing company size

• If your number of technicians grows past your current size, you move to the next larger size and its price applies. We will tell you before the new price applies, and it takes effect from your next billing period.
• If your number of technicians drops, you can move to a smaller size. The lower price applies from your next billing period.
• For companies larger than our biggest published size, contact us.

AI credits

• System + AI plans include a monthly allowance of AI credits. The allowance resets at the start of each billing period, and unused monthly credits do not carry over.
• Extra AI credit packs will be sold separately. The price and any terms for a pack will be shown before you buy it.
• AI credits have no cash value and cannot be transferred to another company.

Cancelling

• You can cancel at any time by emailing support@fieldsummitapp.com or, where available, from your account’s billing settings.
• Cancellation takes effect at the end of your current billing period. You keep access until then, and you will not be charged again.
• After your account ends, you can ask for an export of your data for 30 days. See our Privacy Policy for how long we keep data after that.

Refunds

• Except for refunds expressly provided in these Terms or the Data Processing Addendum, required by law, or due to our billing error, we do not refund partial billing periods or unused AI credits.
• We will refund you where the law requires it, and we will correct any billing error we make, including by refund.
• If we end your subscription for our own convenience, and not because you broke our terms, we will refund fees you prepaid for the time after it ends.
• If you think you were charged in error, please email us promptly.

Price changes

We will give you at least 30 days’ notice by email or in the app before a price change applies to your subscription. If you do not want to pay the new price, you can cancel before it takes effect.

Failed payments

If a payment fails, we will let you know and try again. If payment is still not made within 14 days, we may suspend your account until it is. Suspension does not delete your data.

Questions

Email support@fieldsummitapp.com.